Common Questions

What is a pickup location?

Pickup Locations are simply places where we meet you with your order. Common locations are home driveways or parking lots. 

How do pickup days work?

Please arrive at the pick-up location at your scheduled time. Provide us with the name on your order and we will provide you with all the items in your order. Double-check that you have received everything from your order. If you didn't already pay at checkout using your credit card, payment can be made at pick-up via cash, debit card or credit card.  Then, you're good to go and can head home with fresh and healthy food.

What should I bring on pickup day?

We encourage you to bring a copy of your order's confirmation email or have it accessible on your phone. This can help speed up the process. Depending on the weather and how soon you'll be home, you may want to bring your own coolers and ice packs to keep any meat frozen.

How do I add to my current order?

You can simply login up to 2 days before your pick-up date and add to an existing order.  Since your card won't be charged until after the order deadline, you can continue to make changes until the deadline.

What payment methods are accepted?

We accept all major credit/debit cards.  At the time of placing your first order, you will be prompted to add a credit card to your account. Once finalized, your order's total will be charged to your card on file and your receipt will be emailed.  Alternatively, if you choose to pay at pick-up, you can bring cash, debit card or credit card.

Is there a delivery fee?

There are currently no delivery fees when picking up your order.

When are the order deadlines?

Most order deadlines are 2 days prior to the delivery date. Until then, you can edit your order simply by adding products to your cart. Our deadlines are firm. Please be sure your order is in on time! 
 
Ordering Policies

Order totals are estimated

Since many items are priced by the pound, your final total may be a little more or less than your order's initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed, or your amount owing to be paid at pick-up will be emailed to you.

Cancellations & missed pickups

ALL orders require a 24-hour cancellation notice prior to your scheduled pickup time. If you miss your pickup without providing a 24-hour cancellation notice, a 10% or $10 minimum restocking fee will be charged to your credit card on file (routine occurrences will result in cancellation of service).

Be sure to mark your calendars for your order pick-up date and pickup time!